Supporting Services
Concierge Service
1. Customers could get information inquiry, shopping guide and brochures, printing & copying, emergency phone charging, and lost and found service from the customer service center at the atrium of the mall on the first floor.
2. Free luggage storage, free stroller rental, medical kit, free crutches & wheelchair rental and pet supplies are available at the mall.
3. City terminal is next to the Starbucks at Zone D on the first floor.
4. Hotel reservation, business guided tour and Louvre Casa appointment can be booked online in advance.
Order Service
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Confirm additional services
If your purchase does not qualify for complimentary delivery and installation, or if you require additional installation or maintenance services, confirm all related fees with the merchant before placing your order.
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Request a formal agreement
Be sure to sign the unified electronic sales agreement of Louvre. Carefully review terms regarding delivery timelines, quality responsibilities, delay compensation, warranty scope, and coverage to safeguard your rights.
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Verify payment details
For your financial security, confirm that the payment account provided belongs to the merchant' s designated account. Complete payment only after confirming product details or service plans through mutually agreed methods.
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Track order progress
Stay informed about production and delivery timelines. In case of irregularities, promptly contact the merchant or the mall' s after-sales service center.
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Inspect upon delivery
When goods arrive, unpack and inspect them on-site.Verify style, dimensions, and materials, and supervise the installation process.. Daily use and maintenance: Follow the product manual and care instructions provided by the merchant to ensure proper maintenance and prolong the product lifespan.